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Web mail settings - Preferences tab. PDF Print E-mail
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Choosing the icon in the top right of the web mail page, will take you to your settings for web mail.

On the settings page, you will have four different tabs of settings.

This article will go over your settings under the  tab.


First section is the User Interface settings. Any changes you make on any of your settings pages will not be saved until you hit the save button.

Main Options:

  • Language: - With this drop down you can select what language you wish your web mail to be displayed in. It defaults to English.
  • Time Zone: - This drop down will allow you to set the time zone of the current area you are in. By default it is set to Auto which goes off of our mail server, set to Mountain Time.
  • Daylight saving time: - This box is only available if a time zone other than Auto is selected.
  • Pretty dates: - With this box checked, any mail newer than a week old, will show up with the date looking like this: , yesterday, day of the week, etc. With this box unchecked, it will show the date as
  • Interface Skin: - This drop down choice gives you the option to change the look of the web mail interface. The two options you have are default and default-old. We suggest trying out both skins to see which one suits you best.

List Options:

  • Rows per page: - This box will set how many rows per page that will be displayed. This will affect how many messages you can view on a page in your folders, and how many contacts you can view per page in your address book. The default setting is 40, and can go as high as 200.

The next section under the Preferences tab is Mailbox View.

Main Options:

  • Show preview pane: - Placing a check mark in this option will turn on the preview pane when you view your messages. When a message in any folder is selected, the bottom half of the page will show you what is in the message you have selected. Turn this option on if you like the function of the preview pane, so you don't have to double click on each message to read them.
  • Mark previewed messages as read: - This drop down choice will give you the options on how quick a message is marked as read when the preview pane is turned on.
  • Sender notifications: - Sender notifications are the same as a read receipt. When you send someone a message and select that a sender notification be sent, when the recipient of your message receives the message, they will be prompted to notify you that they read your message. Even though you requested a sender notification, it will be up to the recipient to send you the notification back. By default this option is set to "ask the user", which will ask you for a notification every time you send a message. The other options available are "send automatically" and "ignore".
  • Expand message threads: - This drop down menu gives you the choice on what to automatically do to your thread conversations. This will only apply if you have selected Threads in your list view.

New Message:

  • Focus browser window on new message: - With this option turned on, when a new message is received in your inbox, the browser tab or window you are using to view web mail will be brought to the forefront. This option is good for users that have multiple browser tabs or windows open, one of them being web mail.
  • Check for new messages: - This drop down box is to set the time increment for how often you want web mail to check for new messages. The default option is "every 1 minute(s), and can also be changed to every 3 minutes or every 5 minutes.
  • Check all folders for new messages: - This option will check all of your folders in web mail for new messages, and not just the Inbox. This is useful for users who have their e-mail setup in an e-mail client as IMAP, and also use web mail to check their messages.

The next section under the Preferences tab is Composing Messages.

Main Options:

  • Compose HTML messages: - Turning this option on will set HTML as the default editor type when composing new messages.
  • Automatically save draft: - This drop down box will set the amount of time to automatically save your new message that you're composing to your drafts folder. This is helpful when you're browser crashes, so you don't lose any of your work. You can set this drop down box to never, every 1 minute, every 3 minutes, every 5 minutes, or every 10 minutes.
  • Attachment names: - This drop down box will set the type of attachment name you want to show up when sending attachments. We suggest leaving it on the default option of RFC 2047/2231 (MS Outlook).
  • Use MIME encoding for 8-bit characters: - This option deals with coding of headers, and on non text based attachments. We suggest leaving this option unchecked, unless specifically told by tech support to turn it on.
  • When replying: - This drop down option let's you choose where the text of your reply will go. Either above or below the message text you are replying to.

Signature Options:

  • Automatically add signature: - This drop down menu controls when you want your signature added automatically.
  • When replying or forwarding place signature: - At this time, this option is unavailable to change.
  • When replying remove original signature from message: - With this option checked, it will remove the signature from the message you are replying to.

The next section under the Preferences tab is Displaying Messages.

Main Options:

  • Display HTML: - This option is turned on by default. This option gives the ability to see HTML in your e-mail messages. Unchecking this option will turn off the ability to view HTML in your e-mail messages.
  • Default Character Set: - This option controls the text and characters of the web mail site, and your messages. We suggest leaving it on the default ISO-8859-1 (Western European) option.
  • Display remote inline images: - This option controls whether or not images are displayed in your e-mail. The default setting is set to never. The "from known senders" option will display images from anyone in your address book. If you receive a message from someone not in your address book, or the option is set to never, you will get this warning when there are images in the message being blocked.

    If you set the option to always, you will never get this warning, and images will always be displayed.
  • Display attached images below the message: - This option is turned on by default. With this option enabled, when viewing e-mails that have picture attachments, it will show the image within the e-mail message. Turning this option off will disable that ability.
  • After message delete/move display the next message: - This option is turned off by default. When viewing an e-mail message, if you choose to move or delete that message, you will be returned to your inbox. With this option turned on, when viewing an e-mail message, if you chose to move or delete that message, it will take you to the next message in the selected folder.

The next section under the Preferences tab is Special Folders.

This section gives you the ability to specify what folders you want set for the specific actions, provided the folders exist. We suggest leaving this section set with the above defaults.

The last section under the Preferences tab is Server Settings.

Main Options:

  • Mark the message as read on delete: - This option is turned on by default. If you select a new message in your inbox and choose to delete it, it will mark the message as read before moving it to the trash folder. If you turn this option off, it will leave the message marked as new, and you will see a new message number show up next to the trash folder.
  • Flag the message for deletion instead of delete: - Turning this option on, will mark the message as deleted, instead of moving it to the trash folder when you use the delete option.
  • Do not show deleted messages: - This option only works with the flag message for deletion option. If this option is turned on, when you delete a message, it will mark it for deletion, and not show the message in the selected folder you are in.
  • If moving messages to Trash fails, delete them: - Turning on this option will cause your messages to be deleted, no matter what, when you hit the delete option. We suggest leaving this option turned off. If moving a message to the Trash folder fails, call into support so we can fix the folder instead of turning on this option.


  • Clear Trash on logout: - Turning this option on, will empty the trash folder of all messages when you log out of web mail. Closing your web mail browser window is not the same as logging out. You actually have to use the logout option in the top right corner of web mail to log out, and to have the trash emptied if you have this option turned on.
  • Compact Inbox on logout: - Turning this option on, will compact the size of your messages in your inbox when you log out of web mail. This will decrease the size amount of your Inbox folder, that is going against your quota limit size. Again, this option only works if you use the logout option in the top right corner of the web mail screen. Closing the web mail browser window will not log you out.

Note: - Remember to hit the save button when you make any changes to any of the settings pages.